SkillGate | About Us - A little more info about SkillGate

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Focus on Service

Dealing with service requests quickly and efficiently is essential for the smooth running of your training system.

We offer UK based telephone support to all callers, with dedicated account managers at the end of the phone. Our transparent service request ticketing system allows our clients to monitor and measure the service we offer.

Service is delivered to three levels:

Bronze - essential system support for all system administrators

Silver - helping administrators maximise the value they get from their system and minimise administration

Gold - support for all system users with their day to day issues



Service Statistics

Service Requests 2020: 2628

Gold User Requests - Average turnaround time: 19 hours *

Silver Admin. Support: 96% delivered to agreed deadline *

Service availabilty: 99.93% *

* last 30 days