Customer Service

Foundation programme

Providing great customer service can set your business apart from other 'similar' businesses. It is all about handling issues for customers efficiently, in a friendly manner and doing your very best to ensure they are satisfied.

The four short and informative tutorials in our Customer Service Foundation will guide you through the various aspects of customer service, and provide you with top tips and techniques to ensure you leave customers with a great, lasting impression of you, and your company.


Once you have completed these tutorials and demonstrated your skill by completing the iCoach elements, you will receive a Certificate of Achievement

This programme is one element in the 'Communication SkillsDiploma Programme.